What if an item is damaged/defected?
We will check carefully of each item to make sure they are all in good conditions before shipping. However, it’s a long way between you and us, the package will be touched by a lot of different people and some may not treat it as gentle as you and us. If any damage happens, please contact us at your earliest convenience (within 3 days will be appreciated).
Normally, we only accept after-sales request in 7 days since the day you receive(sign) your package. So please check the jewelry when you receive them, if there is any problem, contact us immediately. We'll do our best to protect your interests.
Please send us photos of the damaged items, after our customer specialist confirms, we will either resend a new one to you with your next order or issue refund to you. You can also choose to receive a store credit.
What if I don’t like an item/some items?
If you don’t like an item/some items, you can return them to us within 7 days since package received. Please make sure the item/items is in GOOD condition. Please be informed the return shipping cost is on buyers and the original shipping cost you paid is not refundable as it’s already been paid to courier company. The corresponding money will be refund after we receive your return package. To avoid these "troublesome" things happen, we kindly suggest you to buy our products in small quantities or even 1 PCS as sample to check the quality and design, before bulk buying.
*Warm remind: Placing order with us will be regarded as you are aware of and agree all above terms.