Order processing time normally takes about 1-3 business days after payment received. We need time to pick and pack the products. If any item in your order happened to be temporally short of stock/out of stock and need longer processing time. Stock out situation is a common issue in jewelry industry, We have being trying our best to avoid it. Our customer service specialist will contact you if there is a serious stock out situation happen to your order.
Please be informed:
1. Orders placed on weekends or during holiday will take longer processing time.
2. If the stock out value is less than 10% of the order, we can choose to ship your order first, refund stock out value later.
Shipping time is the time between we hand your package to the shipping company and you receive it. It normally takes about 5-10 business days depends on shipping destination and shipping methods/courier company you choose. For Free Shipping orders, we will ship with the best shipping method according to our formal experience(UPS/DHL/FedEx/Aramex/Gati).
Please be informed:
1. Shipping fees do not cover tax/duties/tariffs/brokerage fees. According to international practice, buyer is responsible for those fees.
2. You can indicate us to declare specific value for your package, most countries calculate tax base on declared value.
3. For free shipping orders, the right of choosing shipping method is belonged to us.
Shipping methods and cost
We use DHL, FedEx, UPS, TNT, Aramex, Gati to ship packages to our customers. Our system will calculate the shipping cost for your order automatically, you can choose the shipping method as you like. The shipping cost is based on weight, destination, and speed. If you want to change the shipping method, which cause a higher(lower) shipping cost, we may charge(refund) the difference.
*Warm remind: Placing order with us will be regarded as you are aware of and agree all above terms.